Will a hand-painted device scratch the moment you start using it? That is one of the biggest concerns when buying a customized device, especially when you want it to look as good months later as it did on day one.
Craft by Merlin's finishes use multiple paint layers and a protective clear coat designed to help shield the artwork from everyday handling and light wear. The finish is not scratch-proof, but sensible care can help you enjoy your customized device without treating it like something that belongs on a shelf.
The Coating System: What Protects the Paint?
The artwork is only one part of the finished surface. Craft by Merlin uses a multi-layer painting process followed by a protective clear coat designed to add durability and help protect the painted design during everyday use.
This final layer acts as a barrier over the artwork, helping reduce the effect of routine handling and light surface friction. It provides an additional layer of protection beyond the painted artwork itself.
The important point is that the coating adds durability. It does not make the surface immune to scratches, impacts or other forms of damage.
What Can a Craft by Merlin Finish Resist?
A properly cared-for hand-painted finish is designed to withstand everyday handling and light surface friction.
The important distinction is between everyday wear and accidental damage. The protective coating adds a layer of resistance, but deep scratches, sharp impacts and abrasive contact can still damage the painted surface.
In other words, the finish is made to be used, not treated as indestructible.
What Still Needs Care?
Even a durable finish needs sensible care.
Hard or abrasive objects can scratch a painted surface when they are pressed or rubbed against it repeatedly. Carrying customized AirPods loose alongside keys, coins or other hard objects, for example, creates unnecessary friction that can affect the finish over time.
Deep scratches, sharp impacts and other forms of accidental damage can also affect the painted surface.
You do not need to handle your customized device like a museum piece. Just avoid the types of friction and impact that can cause preventable damage.
How to Keep Your Hand-Painted Finish Looking New
Good care does not need to be complicated. A few simple habits can help preserve the appearance of your customized finish.
Do
- Clean the surface gently with a soft microfiber cloth.
- Store portable devices in their case when not in use.
- Wipe marks gently instead of scrubbing them.
- Wipe away moisture or marks gently rather than leaving them on the surface.
Don't
- Use abrasive sponges, rough cloths or scrubbing materials.
- Use alcohol wipes or harsh chemicals on painted areas.
- Apply harsh solvents to the finish.
- Apply adhesives directly to the painted surface.
For AirPods, Craft by Merlin recommends keeping them in their case when not in use and cleaning them with a soft, slightly damp microfiber cloth.
What If the Paint Gets Scratched?
Do not try to repair a scratch yourself with household paint, polish, solvents or abrasive products. An unsuitable repair attempt can cause additional damage to the finish.
Take clear photos of the affected area and contact Craft by Merlin with your order details so the team can assess the damage and advise on the next step.
It is also important to distinguish between a paint defect and accidental damage. Warranty coverage depends on the circumstances and applicable warranty terms, so a scratch caused by accidental damage should not automatically be treated as a warranty claim.
Conclusion
A hand-painted finish is designed to be enjoyed, not kept out of reach. Craft by Merlin's multi-layer painting and protective coating process adds durability for everyday use, while sensible care helps reduce unnecessary wear and keep the artwork looking its best.
No coating can make a painted surface completely scratch-proof, but that does not mean you need to worry about every touch or mark. Treat the device with reasonable care, and the finish can remain a distinctive part of your customized device for years to come.
Craft by Merlin also offers a 1-year warranty on paint services, subject to the applicable terms and exclusions. View the Warranty Process.
